Mercy Regional of Oklahoma is a private community based service that provides all forms of medical transport needs throughout Northeast Oklahoma. MRO is operated and managed by Centurion Health Systems. MRO’s specialties include but are not limited to the following:     • Paramedic level emergency medical services • Emergent and Non Emergent ambulance transports for all types of medical facilities and patient conditions • Advanced level dispatch center that utilizes a state of the art Computer Aided Dispatch program with GPS enabled ambulance locators to insure that the appropriate and quickest ambulance is sent the call location.     Breakdown of Services: Emergency Medical Communication Center MRO has developed a highly technological communications center. As the nerve center of our service, the center answers more than 12,000 calls a year for service. These services range from 911, Critical Care, ALS or BLS inter-facility transfers. Our communications staff is composed of highly trained EMD certified dispatchers. These dispatchers not only handle the request for service, but decide with help of our GPS program, which ambulance to send on the call. Dispatchers are taught to use Global Positioning Satellites (GPS) and Computer Aided Dispatch (CAD) technology to send the closest, most appropriate ambulance depending on call type. The system allows dispatchers to give pre arrival instructions using the latest EMD protocols. All dispatchers are trained in dealing with the special needs and time constraints of hospital social workers and nurses in arranging transports for their patients. Our dispatchers are instilled with the same values as our field personnel, which is prompt, courteous, and knowledgeable service for all our customers, regardless of how routine or emergent the situation is. Nursing Care Facilities MRO can provide a wide selection of services for the nursing care community. Nursing care facilities can utilize our BLS ( Basic Life Support ) ambulances for a wide variety of calls for their in house patients. Our BLS ambulance crews are available to transport patients to and from doctor’s offices, to and from emergency rooms for basic level emergencies, cancer treatments, dialysis appointments, to or from residences and so forth. Our ALS (advanced life support ) services are available for the more complex patient whether on an emergent or non emergent basis. We are able to transport patients to the ER, a specialty doctor’s appointment where the patient might require a more advanced level of monitoring, or other situations that arise. Our ALS service is also equipped to handle any patient who is on a ventilator or medication drip via IV pump. Our ambulances are available 24 hours a day, 7 days a week, year around. MRO recognizes special circumstances and special needs of patients that are in a nursing care facility. MRO also recognizes the importance of prompt, courteous, and knowledgeable service that is expected by nursing care centers. We have an extensive background in managing medical transports for nursing homes, and retirement communities. With that knowledge MRO believes it is best suited to provide the highest level of care and compassion to patients of these facilities. MRO is committed to employing only individuals who are able to professionally interact with the staff of nursing care facilities. All employees have an extensive understanding that MRO will not except anything but the best when interacting with staff or patients of facilities. MRO guarantees the highest quality of patient care available to patients of your facility. We also guarantee that our crew members are trained to provide and show the highest level of respect to the staff members of your facility. MRO’s communication center is available 24 hours a day to schedule all your transportation needs. Our dispatchers are also trained to help nursing staff and case workers with scheduling difficult transports, such as long distance transports. Hospitals / Specialty Hospitals MRO is committed to provide hospitals with a wide variety of medical transport resources. MRO understands the importance of providing safe, reliable transportation for the patients of your hospital. We also understand the expectations that hospitals have, and we intend to provide the highest level of care needed with each patient we transport. MRO believes that the ambulance transportation you set up for a patient of your facility is an extension of your reputation. We intend to hold your reputation with the highest regard. All MRO employees are trained from day one that the service we provide starts with excellent customer service. Employees are trained to manage a variety of difficult situations that they might be faced with while transporting patients from hospitals with various medical conditions. Our Quality Management Program allows us to continuously evaluate every part of our service. Our program follows everything from communications, patient care, business development, and most importantly customer service. We understand the demand and work load that social workers and case managers have to deal with because of the ever increasing patient population. This has allowed us to better understand the expectations and importance of prompt, courteous, and knowledgeable service. We realize that a 3:00pm pick up, means be at the patients bed side at 3:00pm not just at the hospital or on the way. MRO continuously teaches time management skills to our dispatchers and our field crews. We were built on customer service and remind our staff daily of that. We teach them that you as a facility have a choice in ambulance companies and it is our goal to make that choice Mercy Regional Oklahoma. Our goal is to provide the highest and most professional ambulance service needed for any type of patient. Our staff is prepared to handle all types of patient needs. We are available 24 hours a day for BLS, ALS, or MICU ambulance transports. We also offer a wheelchair service to all of our facilities. Here is a brief list of examples for the various transports we can handle: • Discharges to residences • Discharges to nursing homes • Hospital floor to Hospital floor transports • ER to ER transports of the acutely injured or ill patient • ICU to ICU transports of the critically ill patient • Discharges for the wheelchair bound patient • Cancer Treatments and or Dialysis treatments MRO is able to provide a MICU ( Mobile Intensive Care Unit ) ambulance for the patient that might need a more advanced level of monitoring or treatment. Our MICU staff is has extended classroom and hospital based clinical education for the transport and care of the critically ill or injured patient. These crews are able to provide ventilator support to the ventilator dependant patients. Crews also carry IV pumps that are capable of running and managing multiple intravenous fluids and intravenous drug administration for various types of conditions.     website created by: SR Promotions