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Mercy
Regional of Oklahoma is a private community based
service that provides all forms of medical transport
needs throughout Northeast Oklahoma. MRO is operated
and managed by Centurion Health Systems. MRO’s
specialties include but are not limited to the following:
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•
Paramedic level emergency medical services
• Emergent
and Non Emergent ambulance transports for all types
of medical facilities and patient conditions
• Wheelchair transportation
• Advanced level dispatch center that utilizes
a state of the art Computer Aided Dispatch program
with GPS enabled ambulance locators to insure that
the appropriate and quickest ambulance is sent the
call location.
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| Breakdown
of Services: |
Emergency Medical Communication Center
MRO has developed a highly
technological communications center. As the nerve
center of our service, the center answers more than
18,000 calls a year for service. These services
range from 911, Critical Care, ALS or BLS inter-facility
transfers, and wheelchair van service. Our communications
staff is composed of highly trained EMD certified
dispatchers. These dispatchers not only handle the
request for service, but decide with help of our
GPS program, which ambulance to send on the call.
Dispatchers are taught to use Global Positioning
Satellites (GPS) and Computer Aided Dispatch (CAD)
technology to send the closest, most appropriate
ambulance depending on call type. The system allows
dispatchers to give pre arrival instructions using
the latest EMD protocols. All dispatchers are trained
in dealing with the special needs and time constraints
of hospital social workers and nurses in arranging
transports for their patients. Our dispatchers are
instilled with the same values as our field personnel,
which is prompt, courteous, and knowledgeable service
for all our customers, regardless of how routine
or emergent the situation is.
Wheelchair Service
MRO offers a fully equipped wheelchair van for the
transport of patients who do not qualify or need
an ambulance for transportation but do need assistance
in getting to and from the facility. MRO is fully
prepared to meet anyone’s special or disability
needs. We offer safe and convenient transportation
and courteous service that you will come to expect
from any of our other services. Please call our
communications center to set up appointments for
any residents or patients of your facility that
meet the requirements for wheelchair transportation.
Wheelchair service is available for any of, but
not limited to, the following services:
•
Doctor appointments
• Facility
to home
• Facility
to and from cancer treatments
• Clinic
visits
Nursing Care Facilities
MRO can provide a wide
selection of services for the nursing care community.
Nursing care facilities can utilize our BLS ( Basic
Life Support ) ambulances for a wide variety of
calls for their in house patients. Our BLS ambulance
crews are available to transport patients to and
from doctor’s offices, to and from emergency
rooms for basic level emergencies, cancer treatments,
dialysis appointments, to or from residences and
so forth. Our ALS (advanced life support ) services
are available for the more complex patient whether
on an emergent or non emergent basis. We are able
to transport patients to the ER, a specialty doctor’s
appointment where the patient might require a more
advanced level of monitoring, or other situations
that arise. Our ALS service is also equipped to
handle any patient who is on a ventilator or medication
drip via IV pump. MRO also provides a wheelchair
service to our nursing care facilities. We can provide
wheelchair bound patients with a safe and convenient
mode of transportation for routine appointments,
trips to residences, and whatever else the resident
might need transportation for via wheelchair van.
Our ambulances are available 24 hours a day, 7 days
a week, year around.
MRO recognizes special circumstances and special
needs of patients that are in a nursing care facility.
MRO also recognizes the importance of prompt, courteous,
and knowledgeable service that is expected by nursing
care centers. We have an extensive background in
managing medical transports for nursing homes, and
retirement communities. With that knowledge MRO
believes it is best suited to provide the highest
level of care and compassion to patients of these
facilities. MRO is committed to employing only individuals
who are able to professionally interact with the
staff of nursing care facilities. All employees
have an extensive understanding that MRO will not
except anything but the best when interacting with
staff or patients of facilities. MRO guarantees
the highest quality of patient care available to
patients of your facility. We also guarantee that
our crew members are trained to provide and show
the highest level of respect to the staff members
of your facility. MRO’s communication center
is available 24 hours a day to schedule all your
transportation needs. Our dispatchers are also trained
to help nursing staff and case workers with scheduling
difficult transports, such as long distance transports.
Hospitals / Specialty Hospitals
MRO is committed to provide hospitals with a wide
variety of medical transport resources. MRO understands
the importance of providing safe, reliable transportation
for the patients of your hospital. We also understand
the expectations that hospitals have, and we intend
to provide the highest level of care needed with
each patient we transport. MRO believes that the
ambulance transportation you set up for a patient
of your facility is an extension of your reputation.
We intend to hold your reputation with the highest
regard. All MRO employees are trained from day one
that the service we provide starts with excellent
customer service. Employees are trained to manage
a variety of difficult situations that they might
be faced with while transporting patients from hospitals
with various medical conditions. Our Quality Management
Program allows us to continuously evaluate every
part of our service. Our program follows everything
from communications, patient care, business development,
and most importantly customer service. We understand
the demand and work load that social workers and
case managers have to deal with because of the ever
increasing patient population. This has allowed
us to better understand the expectations and importance
of prompt, courteous, and knowledgeable service.
We realize that a 3:00pm pick up, means be at the
patients bed side at 3:00pm not just at the hospital
or on the way. MRO continuously teaches time management
skills to our dispatchers and our field crews. We
were built on customer service and remind our staff
daily of that. We teach them that you as a facility
have a choice in ambulance companies and it is our
goal to make that choice Mercy Regional Oklahoma.
Our goal is to provide the highest and most professional
ambulance service needed for any type of patient.
Our staff is prepared to handle all types of patient
needs. We are available 24 hours a day for BLS,
ALS, or MICU ambulance transports. We also offer
a wheelchair service to all of our facilities. Here
is a brief list of examples for the various transports
we can handle:
•
Discharges to residences
• Discharges
to nursing homes
• Hospital
floor to Hospital floor transports
• ER to ER
transports of the acutely injured or ill patient
• ICU to
ICU transports of the critically ill patient
• Discharges
for the wheelchair bound patient
• Cancer
Treatments and or Dialysis treatments
MRO is able to provide
a MICU ( Mobile Intensive Care Unit ) ambulance
for the patient that might need a more advanced
level of monitoring or treatment. Our MICU staff
is has extended classroom and hospital based clinical
education for the transport and care of the critically
ill or injured patient. These crews are able to
provide ventilator support to the ventilator dependant
patients. Crews also carry IV pumps that are capable
of running and managing multiple intravenous fluids
and intravenous drug administration for various
types of conditions. |
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